{"product_id":"hpe-foundation-care-24x7-service-extended-service-agreement-parts-and-labor-1-year-on-site-24x7-response","title":"HPE Foundation Care 24x7 Service - Extended service agreement - parts and labor - 1 year - on-site - 24x7 - response","description":"HPE Foundation Care 24x7 Service - Extended service agreement - parts and labor - 1 year - on-site - 24x7 - response time: 4 h\u003cbr\u003eHPE Foundation Care Service (HPE Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e \u003cul\u003e\n\u003cli\u003eRemote problem diagnosis and support\u003c\/li\u003e\n\u003cli\u003eOnsite hardware support\u003c\/li\u003e\n\u003cli\u003eReplacement parts and materials\u003c\/li\u003e\n\u003cli\u003eFirmware updates for selected products\u003c\/li\u003e\n\u003cli\u003eAccess to technical resources\u003c\/li\u003e\n\u003cli\u003eSoftware support\u003c\/li\u003e\n\u003cli\u003eInstallation advisory support\u003c\/li\u003e\n\u003cli\u003eSoftware features and operational support\u003c\/li\u003e\n\u003cli\u003eSoftware product and documentation updates\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e \u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eResponsive service availability\u003c\/strong\u003e\u003cbr\u003eThe service is available on-site, ensuring that technical support can be provided immediately when needed. This availability allows for quick intervention in critical situations.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eComprehensive coverage\u003c\/strong\u003e\u003cbr\u003eThe service includes essential components such as parts and labor, allowing customers to receive support without worrying about additional costs associated with repairs and parts replacement.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEfficient issue resolution\u003c\/strong\u003e\u003cbr\u003eWith a response time of 4 hours, this service is structured to minimize downtime and ensure operations can resume as swiftly as possible after an incident.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEnhanced support resources\u003c\/strong\u003e\u003cbr\u003eCustomers have access to phone consulting and a web knowledge base, providing a variety of resources to assist with troubleshooting and system maintenance.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProactive system updates\u003c\/strong\u003e\u003cbr\u003eThe service includes updates for new releases, ensuring that systems are kept up to date and perform optimally at all times.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Hewlett Packard Enterprise","offers":[{"title":"Default Title","offer_id":41458595987531,"sku":"U3PQ7E","price":1555.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/files\/HPE-Foundation-Care-24x7-Service-Extended-service-agreement-parts-and-labor-1-year-on-site-24x7-response.jpg?v=1750162497","url":"https:\/\/www.tecisoft.ca\/products\/hpe-foundation-care-24x7-service-extended-service-agreement-parts-and-labor-1-year-on-site-24x7-response","provider":"TeciSoft","version":"1.0","type":"link"}