{"product_id":"hpe-aruba-4y-fc-24x7-wcdmr-836048xt4csvc","title":"HPE Aruba 4Y FC 24x7 wCDMR Support Contract","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eHPE Aruba 4Y FC 24x7 wCDMR Support Contract\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eHPE Aruba 4Y FC 24x7 wCDMR support contract\u003c\/strong\u003e (Part Number H67E4E) delivers comprehensive enterprise-grade support for your critical Aruba networking infrastructure. This \u003cstrong\u003e4-year 24x7 support agreement\u003c\/strong\u003e includes Comprehensive Defect Management and Response (CDMR) coverage, ensuring your network stays operational with rapid response times and expert technical assistance. Ideal for organizations running mission-critical Aruba switches and access points that demand maximum uptime and reliability.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24x7 Support Coverage\u003c\/strong\u003e — Round-the-clock technical assistance for critical issues\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e4-Year Service Term\u003c\/strong\u003e — Extended protection for your Aruba networking equipment\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eComprehensive Defect Management and Response (CDMR)\u003c\/strong\u003e — Proactive issue resolution and rapid response protocols\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHardware Replacement\u003c\/strong\u003e — Expedited parts replacement for failed components\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware Support\u003c\/strong\u003e — Access to firmware updates and technical guidance\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePriority Escalation\u003c\/strong\u003e — Fast-track resolution for critical network outages\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eExpert Technical Team\u003c\/strong\u003e — HPE-certified engineers with Aruba expertise\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable border=\"1\" cellpadding=\"10\"\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eHewlett Packard Enterprise (HPE)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eProduct Line\u003c\/td\u003e\n\u003ctd\u003eAruba Networking\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Type\u003c\/td\u003e\n\u003ctd\u003e24x7 Support with CDMR\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Duration\u003c\/td\u003e\n\u003ctd\u003e4 Years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Hours\u003c\/td\u003e\n\u003ctd\u003e24 Hours, 7 Days a Week\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResponse Time\u003c\/td\u003e\n\u003ctd\u003ePriority-based escalation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Scope\u003c\/td\u003e\n\u003ctd\u003eHardware defects, software issues, technical guidance\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eH67E4E\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003ch3\u003eWhat does 24x7 support with CDMR include?\u003c\/h3\u003e\n\u003cp\u003eThe \u003cstrong\u003eHPE Aruba 24x7 support contract\u003c\/strong\u003e provides round-the-clock technical assistance, hardware replacement services, software support, and Comprehensive Defect Management and Response (CDMR) protocols. This ensures rapid resolution of critical issues affecting your Aruba networking infrastructure.\u003c\/p\u003e\n\u003ch3\u003eHow long is the service term for this support contract?\u003c\/h3\u003e\n\u003cp\u003eThis is a \u003cstrong\u003e4-year support agreement\u003c\/strong\u003e that provides continuous coverage for your HPE Aruba equipment. The extended term ensures long-term protection and reduces the need for multiple contract renewals.\u003c\/p\u003e\n\u003ch3\u003eIs hardware replacement included in this Aruba support plan?\u003c\/h3\u003e\n\u003cp\u003eYes, the \u003cstrong\u003eHPE Aruba CDMR support contract\u003c\/strong\u003e includes expedited hardware replacement for defective components. Failed parts are replaced quickly to minimize network downtime and maintain service availability.\u003c\/p\u003e\n\u003ch3\u003eWhat is the response time for critical issues?\u003c\/h3\u003e\n\u003cp\u003eCritical issues receive priority escalation with HPE's expert technical team. Response times vary based on severity, but \u003cstrong\u003e24x7 support coverage\u003c\/strong\u003e ensures your issues are addressed immediately, any time of day or night.\u003c\/p\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"HEWLETT PACKARD ENTERPRISE","offers":[{"title":"Default Title","offer_id":41695688982603,"sku":"H67E4E","price":24836.0,"currency_code":"CAD","in_stock":true}],"url":"https:\/\/www.tecisoft.ca\/products\/hpe-aruba-4y-fc-24x7-wcdmr-836048xt4csvc","provider":"TeciSoft","version":"1.0","type":"link"}