{"product_id":"hpe-2y-pw-tc-ess-el-e920t-svc","title":"HPE 2Y PW TC Ess EL e920t SVC","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eHPE 2Y Proactive Care Technical Customer Essentials Support for e920t\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eHPE 2Y PW TC Ess EL e920t SVC\u003c\/strong\u003e is a comprehensive 2-year Proactive Care support service designed for organizations running HPE e920t servers who need \u003cstrong\u003eenterprise-grade technical support\u003c\/strong\u003e with proactive monitoring and rapid issue resolution. This service contract ensures your mission-critical infrastructure receives dedicated support from HPE experts, minimizing downtime and maximizing server availability.\u003c\/p\u003e\n\u003cp\u003eIdeal for businesses requiring \u003cstrong\u003e24\/7 technical assistance\u003c\/strong\u003e, hardware replacement coverage, and proactive system health monitoring, this support package delivers peace of mind for your e920t deployment.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features \u0026amp; Benefits\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e2-Year Proactive Care Coverage\u003c\/strong\u003e — Continuous monitoring and preventive maintenance for your e920t infrastructure\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 Technical Support\u003c\/strong\u003e — Round-the-clock access to HPE certified engineers for critical issues\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHardware Replacement Services\u003c\/strong\u003e — Next-business-day or same-day parts replacement depending on severity\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProactive Monitoring\u003c\/strong\u003e — Real-time system health checks to identify and resolve issues before they impact operations\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware Updates \u0026amp; Patches\u003c\/strong\u003e — Included access to firmware updates and security patches throughout the service period\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDedicated Support Portal\u003c\/strong\u003e — Online case management and knowledge base access for streamlined issue tracking\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEscalation Management\u003c\/strong\u003e — Priority routing to senior technical teams for complex infrastructure challenges\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable border=\"1\" cellpadding=\"10\"\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eHEWLETT PACKARD ENTERPRISE\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eHX9H6PE\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Type\u003c\/td\u003e\n\u003ctd\u003eProactive Care Technical Customer Essentials\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Duration\u003c\/td\u003e\n\u003ctd\u003e2 Years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompatible Platform\u003c\/td\u003e\n\u003ctd\u003eHPE e920t Server\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Availability\u003c\/td\u003e\n\u003ctd\u003e24\/7\/365\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResponse Time\u003c\/td\u003e\n\u003ctd\u003ePriority-based (Critical: 1 hour, High: 4 hours)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDelivery Method\u003c\/td\u003e\n\u003ctd\u003ePhone, Email, Online Portal\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat is included in HPE Proactive Care Technical Customer Essentials support?\u003c\/h3\u003e\n\u003cp\u003eThis service includes 24\/7 technical support, proactive system monitoring, hardware replacement coverage, software updates, and access to HPE's support portal. It's designed to keep your e920t server running optimally with minimal downtime.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow does proactive monitoring help reduce server downtime?\u003c\/h3\u003e\n\u003cp\u003eProactive monitoring continuously tracks your e920t's health metrics and performance indicators. HPE engineers identify potential issues before they cause failures, allowing preventive maintenance that keeps your infrastructure stable and operational.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat support options are available if my e920t experiences a critical issue?\u003c\/h3\u003e\n\u003cp\u003eCritical issues receive priority escalation with a 1-hour response time. You'll have direct access to senior HPE engineers via phone or the online support portal, with expedited hardware replacement if needed.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eCan I renew this 2-year support contract after expiration?\u003c\/h3\u003e\n\u003cp\u003eYes, HPE support contracts are renewable. Contact your HPE account representative or authorized partner to extend coverage beyond the initial 2-year period.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"HEWLETT PACKARD ENTERPRISE","offers":[{"title":"Default Title","offer_id":41705461973067,"sku":"HX9H6PE","price":8114.0,"currency_code":"CAD","in_stock":true}],"url":"https:\/\/www.tecisoft.ca\/products\/hpe-2y-pw-tc-ess-el-e920t-svc","provider":"TeciSoft","version":"1.0","type":"link"}