{"product_id":"hpe-2y-procare-tc-essential-dmr-el-e920t-service","title":"HPE 2Y ProCare TC Essential with DMR EL e920t Service","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eHPE 2Y ProCare TC Essential with DMR EL e920t Service\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eHPE 2Y ProCare TC Essential with DMR\u003c\/strong\u003e is a comprehensive enterprise support solution designed for organizations running HPE e920t infrastructure. This \u003cstrong\u003e2-year hardware support service\u003c\/strong\u003e delivers mission-critical coverage with Defect Material Response (DMR) capabilities, ensuring your data center maintains peak performance with minimal downtime. Perfect for IT teams managing business-critical applications, this service combines proactive monitoring with rapid response protocols to keep your enterprise systems operational.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e2-Year ProCare Coverage\u003c\/strong\u003e — Extended hardware support and maintenance for HPE e920t systems\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDefect Material Response (DMR)\u003c\/strong\u003e — Rapid replacement of faulty components with expedited shipping\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTechnical Essentials Package\u003c\/strong\u003e — Core support services including phone support and technical guidance\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEnterprise-Grade SLA\u003c\/strong\u003e — Guaranteed response times for critical infrastructure issues\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePreventive Maintenance\u003c\/strong\u003e — Proactive system monitoring to identify and resolve issues before they impact operations\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 Support Access\u003c\/strong\u003e — Round-the-clock technical assistance for your HPE environment\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHardware Replacement Coverage\u003c\/strong\u003e — Parts and labor included for covered hardware failures\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable border=\"1\" cellpadding=\"10\"\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eHewlett Packard Enterprise (HPE)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eHX9H7PE\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Type\u003c\/td\u003e\n\u003ctd\u003eProCare Technical Essentials with DMR\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Duration\u003c\/td\u003e\n\u003ctd\u003e2 Years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompatible System\u003c\/td\u003e\n\u003ctd\u003eHPE e920t\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Model\u003c\/td\u003e\n\u003ctd\u003eHardware Support with Defect Material Response\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Level\u003c\/td\u003e\n\u003ctd\u003eEnterprise-Grade SLA\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Availability\u003c\/td\u003e\n\u003ctd\u003e24\/7\/365\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat does HPE ProCare Technical Essentials with DMR include?\u003c\/h3\u003e\n\u003cp\u003eThis \u003cstrong\u003eenterprise support service\u003c\/strong\u003e provides 2 years of comprehensive hardware coverage for your HPE e920t system, including Defect Material Response for rapid component replacement, 24\/7 technical support, preventive maintenance, and guaranteed response times under enterprise SLAs.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow does Defect Material Response (DMR) work?\u003c\/h3\u003e\n\u003cp\u003eDMR ensures that when hardware failures occur, HPE ships replacement components with expedited delivery, minimizing downtime. Combined with \u003cstrong\u003eProCare support\u003c\/strong\u003e, this means faster resolution and reduced operational impact on your infrastructure.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eIs this service suitable for mission-critical environments?\u003c\/h3\u003e\n\u003cp\u003eYes. The \u003cstrong\u003eHPE 2Y ProCare TC Essential with DMR\u003c\/strong\u003e is specifically designed for business-critical systems requiring reliable hardware support, rapid response times, and proactive monitoring to maintain continuous availability.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat support channels are available with this service?\u003c\/h3\u003e\n\u003cp\u003eThis \u003cstrong\u003etechnical essentials package\u003c\/strong\u003e includes 24\/7 phone support, online technical resources, and direct access to HPE support engineers for troubleshooting and guidance on your e920t environment.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"HEWLETT PACKARD ENTERPRISE","offers":[{"title":"Default Title","offer_id":41705462038603,"sku":"HX9H7PE","price":8473.0,"currency_code":"CAD","in_stock":true}],"url":"https:\/\/www.tecisoft.ca\/products\/hpe-2y-procare-tc-essential-dmr-el-e920t-service","provider":"TeciSoft","version":"1.0","type":"link"}