{"product_id":"hpe-1y-procare-tc-essential-cdmr-el-e920t-service","title":"HPE 1Y ProCare TC Essential wCDMR EL e920t Service","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eHPE 1Y ProCare TC Essential wCDMR EL e920t Service\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eHPE 1Y ProCare Technical Care Essential service with Collaborative Diagnostic and Management Resources (CDMR)\u003c\/strong\u003e is designed for organizations running HPE ProLiant e920t servers who need comprehensive technical support and rapid issue resolution. This \u003cstrong\u003eenterprise-grade support service\u003c\/strong\u003e provides 24\/7 access to HPE technical experts, proactive monitoring, and collaborative diagnostics to minimize downtime and maximize server availability. Ideal for mission-critical environments where server reliability directly impacts business operations, this service ensures your e920t infrastructure receives expert-level care and rapid response times.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 Technical Support\u003c\/strong\u003e — Round-the-clock access to HPE certified technical experts for immediate assistance\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCollaborative Diagnostic and Management Resources (CDMR)\u003c\/strong\u003e — Advanced remote diagnostics and proactive monitoring capabilities\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e1-Year Coverage Period\u003c\/strong\u003e — Full 12-month protection for your HPE e920t infrastructure\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRapid Response Times\u003c\/strong\u003e — Priority incident handling with guaranteed response SLAs\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHardware Replacement Support\u003c\/strong\u003e — Expedited hardware replacement and on-site service coordination\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware and Firmware Updates\u003c\/strong\u003e — Included technical guidance for system updates and patches\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProactive System Monitoring\u003c\/strong\u003e — Continuous health checks to identify and prevent potential issues\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable border=\"1\" cellpadding=\"10\"\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eHewlett Packard Enterprise (HPE)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eHX9G6PE\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Type\u003c\/td\u003e\n\u003ctd\u003eProCare Technical Care Essential with CDMR\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Duration\u003c\/td\u003e\n\u003ctd\u003e1 Year\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompatible System\u003c\/td\u003e\n\u003ctd\u003eHPE ProLiant e920t Server\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Availability\u003c\/td\u003e\n\u003ctd\u003e24\/7\/365\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Model\u003c\/td\u003e\n\u003ctd\u003eRemote Diagnostics + On-Site Support\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWarranty Type\u003c\/td\u003e\n\u003ctd\u003eTechnical Support Service Contract\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat is included in HPE ProCare Technical Care Essential service?\u003c\/h3\u003e\n\u003cp\u003eThis service includes 24\/7 technical support, collaborative diagnostics and management resources (CDMR), proactive system monitoring, hardware replacement coordination, and software\/firmware update guidance for your HPE e920t server infrastructure.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow does CDMR improve server support and diagnostics?\u003c\/h3\u003e\n\u003cp\u003eCollaborative Diagnostic and Management Resources (CDMR) enables HPE technical teams to remotely monitor your e920t systems, identify potential issues before they cause downtime, and collaborate with your IT team on complex troubleshooting scenarios for faster resolution.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat is the response time for technical support incidents?\u003c\/h3\u003e\n\u003cp\u003eHPE ProCare Technical Care Essential provides guaranteed response SLAs with priority incident handling. Response times vary based on severity level, with critical issues receiving immediate attention from HPE certified technical experts.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eCan this service be renewed after the 1-year term expires?\u003c\/h3\u003e\n\u003cp\u003eYes, HPE ProCare service contracts can be renewed to maintain continuous technical support coverage for your e920t servers. Contact your HPE account representative to discuss renewal options and pricing.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"HEWLETT PACKARD ENTERPRISE","offers":[{"title":"Default Title","offer_id":41705461514315,"sku":"HX9G6PE","price":4896.0,"currency_code":"CAD","in_stock":true}],"url":"https:\/\/www.tecisoft.ca\/products\/hpe-1y-procare-tc-essential-cdmr-el-e920t-service","provider":"TeciSoft","version":"1.0","type":"link"}