{"product_id":"hpe-1y-procare-critical-wcdmr-el-e920t-service","title":"HPE 1Y ProCare Critical wCDMR EL e920t Service","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eHPE 1Y ProCare Critical with CDMR EL e920t Service\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eHPE 1Y ProCare Critical with CDMR EL e920t Service\u003c\/strong\u003e delivers comprehensive enterprise support for mission-critical HPE infrastructure. Designed for organizations requiring \u003cstrong\u003e24\/7 technical assistance\u003c\/strong\u003e and rapid response times, this service plan ensures your e920t systems maintain peak performance with minimal downtime. Perfect for data centers, cloud providers, and enterprises where system availability directly impacts revenue and operations.\u003c\/p\u003e\n\u003cp\u003eThis premium support offering combines \u003cstrong\u003eproactive monitoring, emergency response, and component replacement\u003c\/strong\u003e to keep your HPE environment running without interruption. With Critical-level SLA coverage and CDMR (Call Defect Management Response), you gain priority access to HPE's expert engineers and guaranteed resolution windows.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 Critical Support\u003c\/strong\u003e — Round-the-clock technical assistance with priority queue access\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRapid Response SLA\u003c\/strong\u003e — Guaranteed response times for mission-critical issues\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCDMR (Call Defect Management Response)\u003c\/strong\u003e — Proactive defect tracking and resolution management\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHardware Replacement\u003c\/strong\u003e — Expedited component replacement for failed hardware\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote Diagnostics\u003c\/strong\u003e — Immediate remote troubleshooting and system analysis\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDedicated Support Team\u003c\/strong\u003e — Assigned technical resources familiar with your infrastructure\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e1-Year Coverage\u003c\/strong\u003e — Full annual protection for HPE e920t systems\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePreventive Maintenance\u003c\/strong\u003e — Scheduled health checks and optimization recommendations\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable border=\"1\" cellpadding=\"10\"\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eHewlett Packard Enterprise (HPE)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eHX9G9PE\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Type\u003c\/td\u003e\n\u003ctd\u003eProCare Critical with CDMR\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Duration\u003c\/td\u003e\n\u003ctd\u003e1 Year\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Level\u003c\/td\u003e\n\u003ctd\u003eCritical (24\/7)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompatible System\u003c\/td\u003e\n\u003ctd\u003eHPE e920t\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResponse Time\u003c\/td\u003e\n\u003ctd\u003ePriority SLA-based\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDefect Management\u003c\/td\u003e\n\u003ctd\u003eCDMR (Call Defect Management Response)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat is included in HPE ProCare Critical support?\u003c\/h3\u003e\n\u003cp\u003eHPE ProCare Critical includes 24\/7 technical support with priority response, hardware replacement, remote diagnostics, and proactive system monitoring. The CDMR component ensures defects are tracked and managed through resolution, providing accountability and faster issue closure.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow quickly will HPE respond to critical issues?\u003c\/h3\u003e\n\u003cp\u003eCritical-level support includes guaranteed response times based on your SLA agreement. Most critical issues receive initial contact within 1 hour, with dedicated engineers working toward rapid resolution to minimize system downtime.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eCan I renew this HPE service plan after one year?\u003c\/h3\u003e\n\u003cp\u003eYes, HPE ProCare Critical support can be renewed annually. Contact HPE or your authorized reseller to extend coverage beyond the initial 1-year term and maintain continuous protection for your e920t infrastructure.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eIs hardware replacement covered under this service?\u003c\/h3\u003e\n\u003cp\u003eYes, ProCare Critical includes expedited hardware replacement for failed components. HPE will ship replacement parts and provide technical guidance for installation, ensuring your e920t returns to full operation quickly.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"HEWLETT PACKARD ENTERPRISE","offers":[{"title":"Default Title","offer_id":41705461710923,"sku":"HX9G9PE","price":7201.0,"currency_code":"CAD","in_stock":true}],"url":"https:\/\/www.tecisoft.ca\/products\/hpe-1y-procare-critical-wcdmr-el-e920t-service","provider":"TeciSoft","version":"1.0","type":"link"}