{"product_id":"fast-lane-ms-mb-230t01-dynamics-365-customer-service","title":"Fast Lane MS-MB-230T01 Microsoft Dynamics 365 Customer Service","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eImplement Customer Service Solutions Using Microsoft Dynamics 365 Customer Service\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eMS-MB-230T01\u003c\/strong\u003e is a comprehensive Microsoft training course delivered by Fast Lane that equips functional consultants with the skills to design, configure, and deploy \u003cstrong\u003eDynamics 365 Customer Service\u003c\/strong\u003e solutions. This implementation-focused training prepares professionals to optimize customer service operations by leveraging case management, intelligent routing, entitlements, and service-level agreements within the Microsoft Dynamics 365 platform. Whether you're managing complex customer interactions or streamlining support processes, this course provides hands-on expertise in building scalable customer service solutions.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features \u0026amp; Learning Outcomes\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eConfigure case management workflows and customer service processes in Dynamics 365\u003c\/li\u003e\n\u003cli\u003eDesign and implement queue management for efficient ticket routing and assignment\u003c\/li\u003e\n\u003cli\u003eSet up entitlements and service-level agreements to ensure consistent service delivery\u003c\/li\u003e\n\u003cli\u003eDeploy multi-channel customer service capabilities across web, phone, and social platforms\u003c\/li\u003e\n\u003cli\u003eOptimize customer service operations using analytics, dashboards, and reporting tools\u003c\/li\u003e\n\u003cli\u003eAutomate routine tasks and escalations using business process flows and automation features\u003c\/li\u003e\n\u003cli\u003eImplement knowledge management and self-service portals for customer empowerment\u003c\/li\u003e\n\u003cli\u003eConfigure service scheduling and resource allocation for field service integration\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable border=\"1\" cellpadding=\"10\"\u003e\n\u003ctr\u003e\n\u003cth\u003eAttribute\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eFast Lane Consulting\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eMS-MB-230T01\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCourse Title\u003c\/td\u003e\n\u003ctd\u003eImplement Customer Service Solutions Using Microsoft Dynamics 365 Customer Service\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTraining Type\u003c\/td\u003e\n\u003ctd\u003eMicrosoft Official Curriculum (MOC)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTarget Audience\u003c\/td\u003e\n\u003ctd\u003eFunctional Consultants, Business Analysts, System Administrators\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDelivery Method\u003c\/td\u003e\n\u003ctd\u003eInstructor-Led Training\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePlatform\u003c\/td\u003e\n\u003ctd\u003eMicrosoft Dynamics 365 Customer Service\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFocus Areas\u003c\/td\u003e\n\u003ctd\u003eCase Management, Queues, Entitlements, SLAs, Analytics, Automation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003ch3\u003eWhat is the MS-MB-230T01 training course?\u003c\/h3\u003e\n\u003cp\u003eThe MS-MB-230T01 is a Fast Lane-delivered Microsoft training course that teaches professionals how to implement and configure Dynamics 365 Customer Service solutions. Participants learn to design customer service processes, manage cases and queues, establish service-level agreements, and optimize operations through automation and analytics.\u003c\/p\u003e\n\u003ch3\u003eWho should take the Dynamics 365 Customer Service implementation training?\u003c\/h3\u003e\n\u003cp\u003eThis course is ideal for functional consultants, business analysts, system administrators, and IT professionals responsible for deploying Dynamics 365 Customer Service within their organizations. It's designed for those with foundational Dynamics 365 knowledge seeking to specialize in customer service implementation.\u003c\/p\u003e\n\u003ch3\u003eWhat skills will I gain from this Microsoft training?\u003c\/h3\u003e\n\u003cp\u003eYou'll master case management configuration, queue setup and routing logic, entitlement and SLA creation, multi-channel service deployment, analytics and reporting, business process automation, and knowledge management implementation within Dynamics 365 Customer Service.\u003c\/p\u003e\n\u003ch3\u003eHow does this training help optimize customer service operations?\u003c\/h3\u003e\n\u003cp\u003eThe course teaches you to leverage Dynamics 365 Customer Service features like intelligent routing, automated workflows, real-time dashboards, and self-service portals to reduce response times, improve first-contact resolution, and enhance overall customer satisfaction metrics.\u003c\/p\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"FAST LANE CONSULTING \u0026","offers":[{"title":"Default Title","offer_id":41717764784203,"sku":"MS-MB-230T01","price":1994.0,"currency_code":"CAD","in_stock":true}],"url":"https:\/\/www.tecisoft.ca\/products\/fast-lane-ms-mb-230t01-dynamics-365-customer-service","provider":"TeciSoft","version":"1.0","type":"link"}