{"product_id":"cisco-unified-contact-center-enterprise-and-hosted-v-11-5-media-cceh-media115-k9","title":"Cisco Unified Contact Center Enterprise and Hosted - (v. 11.5) - media CCEH-MEDIA115-K9","description":"Cisco Unified Contact Center Enterprise and Hosted - (v. 11.5) - media\u003cbr\u003e\u003cbr\u003e Cisco Unified Contact Center Enterprise helps businesses and organizations deliver a connected digital experience. You can provide contextual, continuous, and high-capability journeys for your customers. Fault tolerance helps ensure uninterrupted operation, and comprehensive reporting provides business intelligence to optimize your contact center.\u003cbr\u003e \u003cul\u003e\n\u003cli\u003eDelivery of each contact to the appropriate resource anywhere in the enterprise\u003c\/li\u003e\n\u003cli\u003eComprehensive customer profiles, using contact-related data\u003c\/li\u003e\n\u003cli\u003eSegmentation of customers, and monitoring of resource availability\u003c\/li\u003e\n\u003cli\u003eRouting to the appropriate resource to meet customer needs and conditions\u003c\/li\u003e\n\u003cli\u003ePresence integration to increase caller satisfaction through improved agent performance\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"CISCO SYSTEMS","offers":[{"title":"Default Title","offer_id":41363233603659,"sku":"CCEH-MEDIA115-K9","price":119.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/files\/Cisco-Unified-Contact-Center-Enterprise-and-Hosted-v_-11_5-media-CCEH-MEDIA115-K9.jpg?v=1744770123","url":"https:\/\/www.tecisoft.ca\/products\/cisco-unified-contact-center-enterprise-and-hosted-v-11-5-media-cceh-media115-k9","provider":"TeciSoft","version":"1.0","type":"link"}