{"product_id":"cisco-unified-contact-center-enterprise-and-hosted-v-11-0-media-cceh-media110-k9","title":"Cisco Unified Contact Center Enterprise and Hosted - (v. 11.0) - media CCEH-MEDIA110-K9","description":"Cisco Unified Contact Center Enterprise and Hosted - (v. 11.0) - media\u003cbr\u003e\u003cbr\u003e Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling your company to rapidly deploy a distributed contact center infrastructure. Cisco Unified Contact Center Enterprise allows you to smoothly integrate inbound and outbound voice applications with Internet applications such as real-time chat, web collaboration, and e-mail. This integration enables a single agent to support multiple interactions simultaneously regardless of which communications channel the customer has chosen. Since each interaction is unique and may require individualized service, Cisco provides contact center solutions to manage customer interactions based on almost any contact attribute.\u003cbr\u003e \u003cul\u003e\n\u003cli\u003eSegmentation of customers, and monitoring of resource availability\u003c\/li\u003e\n\u003cli\u003eDelivery of each contact to the most appropriate resource anywhere in the enterprise\u003c\/li\u003e\n\u003cli\u003eComprehensive customer profiles using contact-related data, such as dialed number, and calling line ID\u003c\/li\u003e\n\u003cli\u003eRouting to the most appropriate resource to meet customer needs based on real-time conditions\u003c\/li\u003e\n\u003cli\u003ePresence integration to increase caller satisfaction through improved agent performance, and knowledge-worker expertise\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"CISCO SYSTEMS","offers":[{"title":"Default Title","offer_id":41345638498379,"sku":"CCEH-MEDIA110-K9","price":119.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/files\/Cisco-Unified-Contact-Center-Enterprise-and-Hosted-v_-11_0-media-CCEH-MEDIA110-K9.jpg?v=1744990795","url":"https:\/\/www.tecisoft.ca\/products\/cisco-unified-contact-center-enterprise-and-hosted-v-11-0-media-cceh-media110-k9","provider":"TeciSoft","version":"1.0","type":"link"}