{"product_id":"cisco-support-silver-odns-slvrspv-1yr","title":"Cisco Systems Support - Silver","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eCisco Systems Support - Silver\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eCisco Support - Silver\u003c\/strong\u003e plan delivers essential technical support for Cisco hardware and infrastructure. Designed for organizations requiring reliable maintenance coverage, this support tier provides access to Cisco's expert technical team with standard response times. Ideal for businesses running Cisco networking equipment, switches, routers, and enterprise infrastructure, Silver support ensures your critical systems stay operational with professional technical assistance and regular updates.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eProfessional technical support from Cisco certified engineers\u003c\/li\u003e\n\u003cli\u003eStandard response times for hardware and software issues\u003c\/li\u003e\n\u003cli\u003eAccess to Cisco support portal and knowledge base\u003c\/li\u003e\n\u003cli\u003eSoftware updates and security patches included\u003c\/li\u003e\n\u003cli\u003eEmail and phone support availability\u003c\/li\u003e\n\u003cli\u003eOne-year coverage period for continuous protection\u003c\/li\u003e\n\u003cli\u003eHardware replacement assistance and RMA support\u003c\/li\u003e\n\u003cli\u003eRegular maintenance and system health monitoring\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable border=\"1\" cellpadding=\"10\"\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eCisco Systems\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eODNS-SLVRSPV-1YR-1\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Tier\u003c\/td\u003e\n\u003ctd\u003eSilver\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Period\u003c\/td\u003e\n\u003ctd\u003e1 Year\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Type\u003c\/td\u003e\n\u003ctd\u003eHardware and Software\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResponse Time\u003c\/td\u003e\n\u003ctd\u003eStandard\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Channels\u003c\/td\u003e\n\u003ctd\u003ePhone, Email, Portal\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat is included in Cisco Silver support?\u003c\/h3\u003e\n\u003cp\u003eCisco Silver support includes access to technical support engineers, software updates, security patches, and hardware replacement assistance. You'll receive standard response times and access to the Cisco support portal for self-service resources and case management.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow long is the support coverage period?\u003c\/h3\u003e\n\u003cp\u003eThis support plan provides one year of continuous coverage for your Cisco systems. The coverage includes all standard support services and can be renewed for additional years to maintain uninterrupted protection.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat response times can I expect with Silver support?\u003c\/h3\u003e\n\u003cp\u003eSilver support offers standard response times for technical issues. Response times vary based on severity level, with critical issues receiving priority attention from Cisco's support team.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eIs hardware replacement included in this support plan?\u003c\/h3\u003e\n\u003cp\u003eYes, Silver support includes hardware replacement assistance and RMA (Return Merchandise Authorization) support. Cisco will help coordinate replacement of failed hardware components during the coverage period.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"CISCO SYSTEMS","offers":[{"title":"Default Title","offer_id":41724368486475,"sku":"ODNS-SLVRSPV-1YR-1","price":7772.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/files\/Cisco-Systems-Support-Silver.png?v=1787890213","url":"https:\/\/www.tecisoft.ca\/products\/cisco-support-silver-odns-slvrspv-1yr","provider":"TeciSoft","version":"1.0","type":"link"}