{"product_id":"cisco-calabrio-analytics-phonetics-stt","title":"Cisco Calabrio Analytics with Phonetics and STT","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-and-why\"\u003e\u003ch1\u003eCisco Calabrio Analytics with Phonetics and STT\u003c\/h1\u003e\n\u003cp\u003e\u003cstrong\u003eCalabrio Analytics with Phonetics and STT\u003c\/strong\u003e is a comprehensive Cisco-offered bundle designed for modern contact centers requiring advanced analytics capabilities. This solution combines phonetics recognition and speech-to-text (STT) processing to deliver actionable insights from customer interactions. Built as part of Cisco's Solutions Plus portfolio, it enables organizations to extract meaningful data from voice communications, improve quality assurance, and optimize agent performance through intelligent speech analytics.\u003c\/p\u003e\n\u003cp\u003ePerfect for enterprise contact centers, customer service operations, and multi-channel communication environments, this analytics platform transforms raw call data into strategic business intelligence. Whether you're focused on compliance monitoring, customer sentiment analysis, or agent coaching, \u003cstrong\u003eCalabrio Analytics\u003c\/strong\u003e provides the phonetics and STT capabilities needed to understand and improve every customer interaction.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eAdvanced \u003cstrong\u003espeech-to-text (STT)\u003c\/strong\u003e processing for accurate call transcription\u003c\/li\u003e\n\u003cli\u003ePhonetics-based analytics for enhanced speech recognition accuracy\u003c\/li\u003e\n\u003cli\u003eReal-time and historical call analytics for contact center performance monitoring\u003c\/li\u003e\n\u003cli\u003eIntegration with Cisco Solutions Plus ecosystem for seamless deployment\u003c\/li\u003e\n\u003cli\u003eQuality assurance and compliance reporting tools\u003c\/li\u003e\n\u003cli\u003eAgent performance insights and coaching recommendations\u003c\/li\u003e\n\u003cli\u003eMulti-channel interaction analytics and sentiment analysis\u003c\/li\u003e\n\u003cli\u003eCustomizable dashboards and reporting capabilities\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eCisco Systems\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eMDS-CLB-AN-PSTT\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eProduct Family\u003c\/td\u003e\n\u003ctd\u003eCalabrio Solutions Plus\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCore Capabilities\u003c\/td\u003e\n\u003ctd\u003eAnalytics, Phonetics, Speech-to-Text (STT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePrimary Use Case\u003c\/td\u003e\n\u003ctd\u003eContact Center Analytics and Quality Assurance\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDeployment Model\u003c\/td\u003e\n\u003ctd\u003eCisco Solutions Plus Bundle\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLicensing\u003c\/td\u003e\n\u003ctd\u003ePerpetual License (subject to end-of-orderability)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat is Calabrio Analytics with Phonetics and STT used for?\u003c\/h3\u003e\n\u003cp\u003eCalabrio Analytics with Phonetics and STT is designed for contact centers that need advanced speech analytics, call transcription, and phonetics-based insights. It helps organizations monitor call quality, ensure compliance, analyze customer sentiment, and provide data-driven coaching to agents.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow does speech-to-text (STT) improve contact center operations?\u003c\/h3\u003e\n\u003cp\u003eSTT technology automatically converts voice calls into searchable text transcripts, enabling quality assurance teams to quickly review interactions, identify training opportunities, and ensure regulatory compliance without manual call listening.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eIs Calabrio Analytics part of Cisco Solutions Plus?\u003c\/h3\u003e\n\u003cp\u003eYes, Calabrio Analytics with Phonetics and STT is offered as part of Cisco's Solutions Plus bundle portfolio, providing integrated analytics capabilities within the broader Cisco contact center ecosystem.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat phonetics capabilities does this solution provide?\u003c\/h3\u003e\n\u003cp\u003eThe phonetics component enhances speech recognition accuracy by analyzing pronunciation patterns and linguistic variations, enabling more precise call transcription and sentiment analysis across diverse customer interactions.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"CISCO SYSTEMS","offers":[{"title":"Default Title","offer_id":41716740522059,"sku":"MDS-CLB-AN-PSTT","price":1527.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/files\/Cisco-Calabrio-Analytics-with-Phonetics-and-STT.png?v=1788309590","url":"https:\/\/www.tecisoft.ca\/products\/cisco-calabrio-analytics-phonetics-stt","provider":"TeciSoft","version":"1.0","type":"link"}