{"product_id":"avaya-express-support-services-base-nbd-gf6300ej9","title":"Avaya Express Support Services Base NBD - 1 Year","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eAvaya Express Support Services Base Next Business Day\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eAvaya Express Support Services Base NBD\u003c\/strong\u003e is an extended service agreement designed for organizations running Avaya Virtual Services Platform 7024XLS systems. This \u003cstrong\u003enext-business-day support plan\u003c\/strong\u003e ensures rapid parts replacement and minimal downtime for mission-critical network infrastructure. With 12x5 support coverage and guaranteed NBD response times, your team can maintain peak system performance and business continuity.\u003c\/p\u003e\n\u003cp\u003eIdeal for enterprises requiring reliable \u003cstrong\u003eparts replacement services\u003c\/strong\u003e and rapid recovery protocols, this one-year extended service agreement provides peace of mind and predictable support costs for your Avaya infrastructure investment.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eNext Business Day (NBD) Parts Shipment\u003c\/strong\u003e — Rapid replacement components minimize system downtime\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e12x5 Support Coverage\u003c\/strong\u003e — Dedicated support during business hours, 12 hours per day, 5 days per week\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eOne-Year Extended Service Agreement\u003c\/strong\u003e — Comprehensive 12-month coverage for Virtual Services Platform 7024XLS\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eGuaranteed Response Times\u003c\/strong\u003e — NBD response commitment ensures predictable recovery windows\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eParts Replacement Included\u003c\/strong\u003e — Hardware components covered under service terms\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEnterprise-Grade Support\u003c\/strong\u003e — Avaya-backed service for mission-critical systems\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eAvaya Blue\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eGF6300EJ9\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Type\u003c\/td\u003e\n\u003ctd\u003eExtended Service Agreement\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Duration\u003c\/td\u003e\n\u003ctd\u003e1 Year\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Hours\u003c\/td\u003e\n\u003ctd\u003e12x5 (12 hours\/day, 5 days\/week)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResponse Time\u003c\/td\u003e\n\u003ctd\u003eNext Business Day (NBD)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShipment Method\u003c\/td\u003e\n\u003ctd\u003eNBD Shipment\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompatible System\u003c\/td\u003e\n\u003ctd\u003eVirtual Services Platform 7024XLS\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Components\u003c\/td\u003e\n\u003ctd\u003eParts Replacement\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat does Next Business Day support mean for my Avaya system?\u003c\/h3\u003e\n\u003cp\u003eNext Business Day (NBD) support guarantees that replacement parts will ship within one business day of your support request. This \u003cstrong\u003erapid parts replacement service\u003c\/strong\u003e minimizes downtime and keeps your Virtual Services Platform 7024XLS operational, ensuring business continuity for your organization.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eIs this extended service agreement suitable for 24\/7 operations?\u003c\/h3\u003e\n\u003cp\u003eThe Avaya Express Support Services Base provides 12x5 coverage (12 hours daily, 5 days weekly). For organizations requiring round-the-clock support, consider upgrading to premium support tiers. This plan is ideal for standard business-hour operations and standard availability requirements.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat parts are covered under this service agreement?\u003c\/h3\u003e\n\u003cp\u003eThis \u003cstrong\u003eextended service agreement\u003c\/strong\u003e covers hardware parts replacement for your Virtual Services Platform 7024XLS. Specific covered components are detailed in your service contract documentation. Contact Avaya support for a complete list of eligible parts under your agreement.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow do I activate this Avaya support services plan?\u003c\/h3\u003e\n\u003cp\u003eSimply register your Virtual Services Platform 7024XLS with the part number GF6300EJ9 and your one-year coverage begins immediately. Your Avaya account team will provide activation details and support contact information for initiating service requests.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"AVAYA BLUE","offers":[{"title":"Default Title","offer_id":41693382049867,"sku":"GF6300EJ9","price":2372.0,"currency_code":"CAD","in_stock":true}],"url":"https:\/\/www.tecisoft.ca\/products\/avaya-express-support-services-base-nbd-gf6300ej9","provider":"TeciSoft","version":"1.0","type":"link"}