{"product_id":"avaya-express-support-services-base-nbd-1-year","title":"Avaya Express Support Services Base NBD - 1 Year","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eAvaya Express Support Services Base Next Business Day - 1 Year Extended Service Agreement\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eAvaya Express Support Services Base NBD\u003c\/strong\u003e is an extended service agreement engineered for organizations requiring rapid issue resolution and maximum network uptime. This comprehensive \u003cstrong\u003enext business day support plan\u003c\/strong\u003e delivers parts coverage for one year with guaranteed next business day shipment, combined with 12x5 technical support. Ideal for enterprises deploying Avaya communications infrastructure, this service agreement ensures faster problem resolution, greater network availability, and significantly lower total cost of ownership through globally consistent support offerings and direct access to Avaya technical expertise.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eNext Business Day parts shipment and replacement coverage\u003c\/li\u003e\n\u003cli\u003e12x5 (Monday-Friday, 12-hour) technical support access\u003c\/li\u003e\n\u003cli\u003eOne-year extended service agreement coverage\u003c\/li\u003e\n\u003cli\u003eDirect access to Avaya technical expertise and resources\u003c\/li\u003e\n\u003cli\u003eGlobally consistent support offerings and SLAs\u003c\/li\u003e\n\u003cli\u003eReduced total cost of ownership through proactive support\u003c\/li\u003e\n\u003cli\u003eFaster issue resolution and network availability optimization\u003c\/li\u003e\n\u003cli\u003eComprehensive parts coverage included\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eAvaya Blue\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eGF6300ERV\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Type\u003c\/td\u003e\n\u003ctd\u003eExtended Service Agreement\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Period\u003c\/td\u003e\n\u003ctd\u003e1 Year\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShipment Method\u003c\/td\u003e\n\u003ctd\u003eNext Business Day\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Hours\u003c\/td\u003e\n\u003ctd\u003e12x5 (Monday-Friday, 12 hours daily)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Scope\u003c\/td\u003e\n\u003ctd\u003eParts and labor\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGlobal Support\u003c\/td\u003e\n\u003ctd\u003eYes - Globally consistent offerings\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat is included in the Avaya Express Support Services Base NBD?\u003c\/h3\u003e\n\u003cp\u003eThis extended service agreement includes next business day parts shipment, one year of coverage, 12x5 technical support access, and direct contact with Avaya technical experts. The plan ensures faster issue resolution and maintains network availability for your Avaya communications infrastructure.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow quickly will replacement parts arrive with next business day support?\u003c\/h3\u003e\n\u003cp\u003eWith \u003cstrong\u003enext business day shipment\u003c\/strong\u003e, replacement parts are dispatched immediately and arrive the following business day, minimizing downtime and ensuring your systems remain operational.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat are the support hours for this extended service agreement?\u003c\/h3\u003e\n\u003cp\u003eThe Avaya Express Support Services Base provides 12x5 support coverage, meaning technical assistance is available Monday through Friday during standard 12-hour business hours, with direct access to Avaya expertise.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eIs this service agreement suitable for enterprise deployments?\u003c\/h3\u003e\n\u003cp\u003eYes, this \u003cstrong\u003eextended service agreement\u003c\/strong\u003e is designed specifically for enterprise organizations requiring reliable, globally consistent support with guaranteed response times and parts availability for their Avaya communications systems.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"AVAYA BLUE","offers":[{"title":"Default Title","offer_id":41693386637387,"sku":"GF6300ERV","price":5639.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/files\/Avaya-Express-Support-Services-Base-NBD-1-Year.jpg?v=1787317562","url":"https:\/\/www.tecisoft.ca\/products\/avaya-express-support-services-base-nbd-1-year","provider":"TeciSoft","version":"1.0","type":"link"}